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Saranya Catering - Digitizing Catering Operations with Custom CRM & WhatsApp Integration

Saranya Catering
Full-Service Catering Provider
Solutions by Bhive Technologies
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The Challenge

Saranya Catering managed hundreds of orders manually, leading to delays, missed follow-ups, and no centralized view of their customer base. They needed a smart, scalable solution to manage order tracking, client communication, and event logistics in one streamlined system.

Our Solution

Bhive Technologies delivered a custom CRM system tailored to the catering industry, helping Saranya Catering digitize their entire workflow
Lead to Order Flow

Capture enquiries from multiple sources -> Assign leads to sales team with follow-up reminders -> Convert confirmed orders into active jobs with one click

Order Management

View confirmed, in-preparation, and delivered orders -> Track order details like event type, guest count, menu, delivery date & time

Client Management

Complete customer history, contact details, order frequency, Notes, reminders, and repeat order automation

WhatsApp Integration

Auto-notify customers on order confirmation, delivery status, and feedback requests. Easy client communication directly from the CRM

Tools Used

The Results

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